Escape In Highfields Etiquette

When should I arrive at Escape?

We recommend you arrive at least 5-10 minutes prior to your treatment. This will give you time to relax and unwind this will also help us keep our appointments on schedule. If this is your first visit or a new treatment allow enough time before your treatment to fill in any relevant consultation forms.

What if I am late?

We operate a busy salon and our appointments are precious. We endeavor to accommodate all our clients so please respect our time. If you arrive late, we will finish your treatment on time as not to inconvenience our next client, however our fee remains the same.

Appointments…

We encourage our clients to schedule appointments in advance to ensure your preferred treatment or therapist is available. If you have supplied your contact details you will receive a SMS reminder and appointments for those busy people can be made and changed on line. Please when changing appointments allow us as much notice as possible so there is the opportunity to have it filled by someone else.

Your time…

Your time with us is all about you. We want you to experience pure bliss, so whether it is the music, the amount of pressure in your massage or the room temperature, please let us know. For your complete relaxation and the comfort of others we ask that you do not bring in your mobile phone us we want you to Escape just for a little while.

We love our clients…

Your feedback and referral is much appreciated. As a client of Escape we will be sending you special offers via a news letter format please let us know if you do not wish to receive them.

My product is unsuitable for my skin. What now?

This is not a problem. Come back to Escape and give us the opportunity to further analyze your skin. We will endeavor to recommend a product which is more suitable.